TownSwoop Support
Get help with accounts, bookings, provider tools, payments, privacy, or a technical problem. Include enough detail for us to find the issue without sending passwords or full payment-card information.
Frequently asked questions
How do I change or cancel a booking?
Open Bookings, choose the appointment, and use the available change or cancellation action. If the provider's deadline has passed, send the provider a message from the appointment instead.
Where do I manage a service business?
Sign in with the account that owns the business. Provider accounts open in Provider Studio, where you can manage the calendar, services, messages, payments, staff, reviews, and business profile.
How do I report a payment issue?
Include the business name, appointment date, amount, and the last four characters of the TownSwoop or processor reference. Never email a full card number, password, or security code.
How do I delete my account?
Use You → Legal & account → Delete account in the app, or follow the steps on the Account Deletion page. Cancel any Apple, Google Play, or Stripe subscription first.